Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging.

A return fee will apply to all returns and will be deducted from the final refund amount.

Returned products must be received within 30 days after return approval. If more than 30 days pass after approval without the return being received by Süti, the return will be canceled and no refund or credit will be issued.

Return Requests

Request a return here

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 Day Cooling Off Period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded, less return shipping and restocking fees, on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at hey@suti.co

Warranty

We are committed to the quality of our products. We offer a 1-year limited warranty against manufacturer defects, beginning on the date of purchase. This warranty covers any defects in materials or craftsmanship.

Make a warranty claim here. Our team will assess your claim and guide you through the next steps.

Please note that this warranty does not cover damages resulting from misuse, accidents, or unauthorized alterations.